Cancellation & Refund Policy

Introduction

This policy outlines the terms and conditions for canceling your RentTrackr subscription and requesting refunds.

Subscription Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period.

How to Cancel

To cancel your subscription:

1. Log into your RentTrackr account
2. Navigate to Account Settings
3. Click on 'Subscription' or 'Billing'
4. Follow the cancellation instructions

Cancellation Timing

Your subscription will remain active until the end of your current billing period. You will continue to have access to all features until that time.

Refund Policy

We offer refunds under the following circumstances:

Refund Eligibility

Refunds may be available if:

• You cancel within 30 days of your initial subscription
• You experience technical issues that prevent service use
• We fail to deliver promised features
• You are charged incorrectly due to our error

Refund Process

To request a refund:

1. Contact our billing support team
2. Provide your account details and reason for refund
3. We will review your request within 5 business days
4. If approved, refunds will be processed within 10 business days

Refund Timeline

Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions canceled after 30 days
• Usage-based charges already incurred
• Third-party service fees
• Custom development or consulting services

Partial Refunds

In some cases, we may offer partial refunds based on unused service time or specific circumstances.

Chargebacks and Disputes

If you initiate a chargeback or dispute with your bank, the following consequences apply:

• Your account may be immediately suspended
• We may dispute the chargeback with supporting documentation
• Future payment methods may be restricted

Account Termination

When your subscription is canceled, the following will occur:

• Access to premium features will be removed
• Your data will be retained for 90 days
• You can export your data during this period

Reinstatement

You may reactivate your subscription at any time by logging into your account and updating your payment method.

Contact Information

For questions about cancellations or refunds, contact us: